Return Policy

Due to safety and regulatory reasons, we are unable to accept returns of any med. We apologize for any inconvenience this may cause.

If you have any issues with your order, please contact our customer service team at hello@rxeli.com, and we will do our best to assist you.


Cancelling Your Order

You can cancel your order before it has been shipped.

If you wish to cancel your order, please contact us asap to ensure that the cancellation can be processed before the package is dispatched.

Once the order has been shipped, it can no longer be canceled.


In case of order cancellation, refunds are processed within 1-3 business days.

For more information, please see our terms and conditions.