Last Update: February, 2026
Return Policy
Due to safety and regulatory reasons, we are unable to accept returns of any medication. We apologize for any inconvenience this may cause. If you have any issues with your order, please contact our customer service team at hello@rxeli.com, and we will do our best to assist you.
Cancelling Your Order:
You can cancel your order before it has been shipped.
If you wish to cancel your order, please contact us as soon as possible to ensure that the cancellation can be processed before the package is dispatched.
Once the order has been shipped, it can no longer be canceled.
In case of order cancellation, refunds are processed within 1-3 business days, minus the bank transfer fee or cryptocurrency transfer fee if the order was paid for with cryptocurrency.
Shipping Policy
Standard Shipping (Registered Air Mail):
- Delivery and handling via Registered Air Mail is $25 per order.
- Free shipping for orders over $199.
Please allow 1-3 business days for order processing. If a product you ordered is on backorder or has been discontinued by our supplier, we will notify you via email within three (3) days of your order. Backordered or discontinued items will be automatically canceled.
Items ordered together are not necessarily shipped together unless you request the order to be shipped complete. Parts of your order may be shipped in separate parcels. Delivery time is typically 1-4 weeks.
We are based in Kazakhstan and primarily ship from Almaty, Kazakhstan to worldwide destinations, with some shipments from the USA.
It is the responsibility of the customer to ensure that the importation of medications is permitted in their country. Please check with your local customs office or relevant authorities to verify that your order complies with the regulations of your country.
We do not ship on Saturdays, Sundays, or public holidays.
Refunds Policy
We understand that unexpected situations can arise during shipping. If your package is lost, damaged, or seized by customs, we will either issue a refund for your purchase or resend the package.
Please contact us promptly if any of these issues occur, and we will resolve the situation as swiftly as possible.
Age Policy
You must be at least 18 years old to place an order on this website.
By placing an order, you confirm that you meet this age requirement and are legally permitted to purchase such products in your jurisdiction.
We reserve the right to cancel any orders if we believe that the purchaser does not meet the minimum age requirement.
Prescription Policy
Some products available on this website may require a valid prescription in your country.
By placing an order, you confirm that you have a valid prescription from a licensed healthcare provider where required and that you are authorized to obtain and import such products.
It is the customer’s responsibility to ensure compliance with all applicable laws and regulations in their country regarding the purchase and importation of prescription medications.
Payment Policy
- We can accept WIRE BANK TRANSFER (SWIFT, SEPA, ACH) payments in USD, EUR, GBP and AUD. If you select the wire payment option during checkout, we will email instructions for wiring your payment to us. Once payment is received and cleared, your order will be shipped
- We are pleased to accept BITCOIN is an alternative payment method to WIRE TRANSFER. You will receive an email with the BTC address and BTC amount to allow you to pay for the order. Every customer will receive a different address so we can track who’s payment is being received. Bitcoin is an open source, international digital currency that anyone can use.
No Healthcare Services
This website is an online retail service and does not provide medical, pharmaceutical, or healthcare services.
We are not a healthcare provider, pharmacy, or medical organization. We do not offer medical advice, diagnosis, or treatment.
Customers are responsible for consulting a qualified healthcare professional before using any medication or supplement and for ensuring that products ordered are appropriate for their personal use and permitted in their country.
Medical Disclaimer
Information on this website is provided for general informational purposes only and is not intended to replace professional medical advice.
You should not use the information on this website for diagnosing or treating any health condition or prescribing medication.
Always seek the advice of a licensed healthcare provider regarding any medical condition or treatment.
We do not guarantee the accuracy, completeness, or timeliness of the information provided on this website.